Private Policy

Grandeur Furnishings ("we", "us", "our") is committed to protecting the personal data of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services, in accordance with Singapore’s Personal Data Protection Act (PDPA).

1. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Information: Name, email address, phone number, shipping address, billing address.
  • Account Details: If you register an account with us, your login credentials, account preferences, and order history.
  • Transaction Data: Information about the products you buy, payment method (processed via our payment provider), order date, and delivery details.
  • Device / Website Information: IP address, browser type and version, time zone, cookies, device identifiers, pages you visit, referring websites, and how you interact with our site.
  • Marketing & Communication Data: If you sign up for our newsletter or promotional communications, we may collect your preferences and consent choices.


2. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To fulfill orders: process your purchases, manage payments, and deliver products to you.
  • To provide customer service: respond to your inquiries, handle returns or complaints, and communicate with you about your orders.
  • To improve our website: analyze how you use our site, which pages are popular, and how we can enhance user experience.
  • To send marketing communications: if you opt-in, we may send you newsletters, promotions, or updates about our products.
  • To comply with legal obligations: when required by law, or to enforce our rights.


3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and items in your shopping cart.
  • Understand how you interact with our site and which pages you visit.
  • Provide personalized content or advertising based on your interests.

You can choose to disable cookies via your browser settings. However, some features of our site may not function correctly if cookies are disabled.


4. Disclosure of Personal Data

We may share your personal data with:

  • Service Providers: third-party providers (e.g., payment processors, shipping partners) who assist us in running our business.
  • Legal & Regulatory Bodies: when required by law or to enforce our rights.
  • Business Transitions: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred.

We only disclose personal data to these parties as necessary and under confidentiality agreements or legal obligations.


5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • To complete your orders.
  • To comply with legal requirements.
  • To resolve disputes.
  • To enforce our agreements.

After the retention period, we will securely delete or anonymize your data.


6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, loss, or modification. These measures include encryption, access controls, and secure storage systems.

However, please note that no method of online transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.


7. Your Rights

Under Singapore’s PDPA, you have the right to:

  • Request access to your personal data.
  • Ask us to correct any incorrect or outdated information.
  • Withdraw your consent for certain uses of your data (where applicable).
  • Request deletion of your personal data, subject to our legal and business obligations.

To exercise any of these rights, please contact us using the details below.


8. Children

Our website is not intended for users under [Insert Minimum Age, e.g., 13]. We do not knowingly collect personal data from minors. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us to request deletion.


9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated version on our website, along with the date of the latest revision. Continued use of our website after changes indicates your acceptance of the new policy.


10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, you can reach us at:

Grandeur Furnishings

60 PAYA LEBAR ROAD, #06-28, PAYA LEBAR SQUARE, SINGAPORE 409051

Phone: +65 83739137

Email: enquiry@grandeurfurnishings.sg