Refund policy
Refund & Returns Policy Last updated: 18 October 2026
At Grandeur Furnishings, we take pride in the quality of every piece we deliver. Please read our policy carefully before making a purchase.
Order Confirmation & Refunds Except as set out in this policy, all sales are considered final upon confirmation of order. Cash refunds may be considered when an item is unavailable or out of stock, or on a case-by-case basis.
Damaged, Defective or Incorrect Items Assistance is available under the following conditions:
- The item is structurally defective or damaged upon delivery (reported within 48 hours of delivery)
- The wrong item was delivered
Damaged custom-made furniture also qualifies for assistance. Should the defect be determined to be our responsibility, we will repair or replace the product at no additional charge.
To be eligible, items must be unused, in their original packaging, and in the same condition as received.
How to Report an Issue Contact us within 48 hours of delivery at enquiry@grandeurfurnishings.sg or via our Contact Us page with:
- Your order number
- Photos/videos clearly showing the defect or issue
- A brief description of the problem
Our team will review your case within 3–5 business days and propose a resolution in line with this policy.
Non-Eligible Items The following are not eligible for assistance under this policy:
- Items damaged due to misuse, improper assembly, or normal wear and tear
- Custom or made-to-order furniture, unless it arrives damaged
- Items reported after 48 hours of delivery
- Sale or clearance items (unless defective)
Consumer Protection Nothing in this policy limits your rights under the Singapore Consumer Protection (Fair Trading) Act.